Collections... It's What We Do!
Willow Creek Crossing Apartments500+ Units / Fort Wayne, IN
It is with great pleasure that I recommend the Rose Agency for collections. I have trusted Angela Rose with my accounts for eighteen years. Angela has always provided excellent service in handling my past due accounts and in providing timely feedback and good advice. Due to the diligence of Angela and her team, our recovery rates have been exceptional. I have always felt Angela and her staff operate with integrity and responsibility. Angela personally gets involved in the greater community, volunteering to steer charitable fundraising events and social events for clients. I find Angela a pleasure to work with and I am happy to give my endorsement to Rose Agency.
Rose Newman-Clevenger, Property Supervisor
As the former Chief Operating Officer of Centennial Wireless, I was responsible for delinquent accounts recievable. Beginning in 1995 I entrusted the collection of our delinquent accounts to Angela Rose and her staff. Centennial Wireless placed an average of 10,000 accounts per year with Angela and her staff. Angela managed our portfolio as if it were her own, always conducting business in the best interest of Centennial Wireless.
I would highly recomend Angela as an account representative, and the Rose Agency to any business that is seeking to improve its success rate in the collection of its delinquent accounts.
Chuck Hollis, Chief Operating Officer
Fort Wayne Endodontics
Fort Wayne Endodontics opened 2.5 years ago. A collection company was referred to us by other dental offices. Over the course of a year and a half we sent them approximately $9000 to collect on. Two years later we have received under $500 from those accounts. They were collecting less than 6% of all files turned in. We came to the conclusion that we would have to start writing off the balances from these overdue accounts and move on. That is until Rose Agency opened this past year.
We have been a client of Rose Agency, Inc. since June 2010 and we are very pleased with their service. We were leery of changing to a new agency due to our prior experience, so we only sent them 2 files. Amazingly we received a check the very next month. We have submitted just under $7000 to Rose Agency, and as of the year end 2010 they have sent us over $2800. That figure is after their contingent fee has been taken out! Rose Agency is collecting around 40% of all our claims turned over to them. What a huge difference.
The other thing that is so great about Rose Agency is their friendliness and communication. They communicate very thoroughly the status of the accounts on a monthly basis. Since switching to Rose Agency, not one month has gone by that we have not received a check.
As a specialty dental office, if we do not get paid at the time of service, it can be difficult to collect money from patients since they are typically only here for one visit and then return to their general dentist office. This is why it is very important to us that we have a collection agency that we can count on, and Rose Agency is exceeding our expectations.
Megan Payton, Office Manager